If you’ve accidentally ordered the wrong product , your order is damaged or faulty or you've received the wrong product, please get in touch with us as soon as possible so we can look to resolve the issue for you asap. Get in touch with us directly on our chat via the little pink speech bubble at the bottom right of the screen (recommended) or via email at support@beerwizard.com.au, we’re available 9am to 5pm AEST Monday to Friday (and generally sporadically outside these hours too).

Our FAQ is loosely divided into Ordering, Delivery & Everything In Between. If you can't find an answer to your query in the below please contact us directly on our chat via the pink bubble in the bottom right of the screen (recommended) or by sending an email to support@beerwizard.com.au.

ORDERING

How do I place an order?
We take all of our orders online as it is the safest and most efficient way. If you are having any issues placing an order please get in contact via the chat in the bottom right hand corner of the screen and we'll be happy to guide you through the process. 

Can I add a gift message to my order?
Yes. We recommend it so the recipient knows who their gift is from. You can add a gift card message in the cart in the gift card message field provided. If you have already placed the order and want to add a gift, message us via our chat at the bottom right of the screen (recommended) our send us an email at support@beerwizard.com.au and we'll do our best to include it.

Can I provide Authority to Leave?
Yes. To provide Authority to Leave simply tick the "I provide Authority to leave" tickbox in the cart. We recommend including delivery instructions when providing Authority to Leave. Delivery instructions can be entered in the field below the "I provide Authority to leave" tickbox. 

Can I provide delivery instructions?
Yes. We recommend it if you generally have issues with postal deliveries.Delivery instructions can be entered in the field below the "I provide Authority to leave" tickbox in the cart. 

Can I place an order from overseas and have it delivered to an Australian address?
Yes. You can place an order from overseas using an overseas credit card and have it delivered to an Australian address as long as the delivery address is a valid Australian address. Please note we don't deliver overseas, only domestically within Australia.

Do you include an invoice or any pricing in the parcel?
No, the only information enclosed with your gift is the gift message if you've chosen to add one which we recommend.

I am having trouble placing an order, why am I getting an error?
It is likely due to the internet browser being used. Our online store is optimised for use with Google Chrome & Safari as they are the most used browsers worldwide (and in Australia). We recommend using Google Chrome & Safari to browse our store. If you are having trouble using either of those browsers, try using an incognito window/private window as it is likely a caching issue with the browser. If you are still having trouble please get in contact via our chat at the bottom right of the screen (recommended) our send us an email at support@beerwizard.com.au and we'll do our best to sort it out for you.

Which gift packs do you recommend?
Not to brag but you can't really go wrong. Our Best Sellers are a good place to start but if you're buying for someone who's a bit further progressed in their craft beer journey you might want to check out our Brewer's Craft Beer Gift Pack & Hamper and Limited Release Craft Beer Gift Pack & Hamper.

Do the gift packs and ampers come gift wrapped?
Our gift packs and hampers come in our custom Beer Wizard Gift Packaging designed to protect and beautifully showcase our gifts. Extras ship inside our gift packs and hampers when ordered with them or alternately in unbranded packaging if ordered on their own.

How are gift cards sent?
Gift cards are sent via email as soon as the order is placed.

Can I use multiple discounts for the same purchase?
Unfortunately not, the platform we use to host our online store only allows a single discount to be applied per purchase. Apologies for the inconvenience.

Can I add more beers to or change up the beers included in a specific pack?
Unfortunately not, the beers in the pack are a set recipe and cannot be customised. Apologies for the inconvenience.

Can I place a click and collect order/pick up my order?
Unfortunately not, we don't presently have a physical location that is open to the public. Apologies for the inconvenience.

Do you stock any imported beers?
Unfortunately not, all the beers in our packs are Australian made. There are a number of reasons for this, freshness, supporting local, the quality and variety available on our doorstep, etc. 

Which payment options are available?
We presently support payment via Visa, Mastercard, AMEX, PayPal, Afterpay, Shop Pay, Apple Pay & Google Pay.

Is it safe to use my credit card online?
All orders are processed through a secure checkout system provided by Stripe Payment Solutions and we use SSL encryption technology to store and safely transmit your personal and credit card information.

How do I place a bulk/corporate order?
If you are looking to place a bulk/corporate order please send us an email at corporate@beerwizard.com.au.

EVERYTHING IN BETWEEN

I accidentally entered the wrong delivery address, email, phone number, etc, what can I do?
Please get in contact as soon as possible via the chat in the bottom right hand corner of the screen (recommended) or via email at support@beerwizard.com.au. Please include the order name, email & order number and the order details to be updated. The sooner you are able to let us know the higher the chance we will be able to action the change before the order ships. 

I accidentally ordered the wrong product, can I amend my order?
Please get in contact as soon as possible via the chat in the bottom right hand corner of the screen (recommended) or via email at support@beerwizard.com.au. Please include the order name, email & order number and the order details to be updated. The sooner you are able to let us know the higher the chance we will be able to action the change before the order ships. 

I've placed an order but haven't received a confirmation email?
Please check your spam to ensure the order confirmation hasn't ended up in there before contacting us. If it is not in your spam it is likely there was a typo in the email address supplied when placing the order. Send us a message via the chat in the bottom right hand corner of the screen (recommended) or via email at support@beerwizard.com.au and we'll look to update it for you.

It's been a few days since I placed my order and I haven't received a tracking number?
We strive to dispatch all orders within one business day of the order being placed. Orders placed before 9AM will generally be dispatched same day (if a business day). Please note that orders are not dispatched on weekends or public holidays. 

Do you have a phone number I can call?
Unfortunately not, in order to streamline our processes and get orders dispatched as quickly as possible we rely on our chat located in the bottom right hand corner of the screen and email (support@beerwizard.com.au) to manage all enquiries. We are very responsive on both and will respond quickly to any query. We recommend using the chat for the fastest response.

I need a copy of the receipt/tax invoice
The email confirmation acts as a receipt/tax invoice. If you have misplaced the email let us know and we'll re-send it. If you really need a specific receipt/tax invoice let us know via email at support@beerwizard.com.au and we'll generate and send you a PDF.

Do you have a physical store or are you just online?
We are just online. Rent on retail space in Sydney is very high and the future of retail is online anyway (especially in lieu of the effect Covid-19 has had on bricks and mortar retail) so we intend to carry on as we started, as an online only business. That said, we will look to offer In-Store Pickup in future.

Incorrect item(s) delivered
Mis-picks are a very rare occurrence but human error is inevitable. If you have received an incorrect item(s), please get in contact as soon as possible via the chat in the bottom right hand corner of the screen (recommended) or via email at support@beerwizard.com.au and we'll look to get the issue sorted for you asap.

Parcel not arrived per expected delivery times?
Please be patient, Covid-19 and the resulting shift in purchasing to online is causing a massive strain on Australia's logistics network which is struggling to catch up and keep pace. If your order has not arrived per the expected delivery time and the tracking is not updating please get in contact via the chat in the bottom right hand corner of the screen (recommended) or via email at support@beerwizard.com.au and we'll chase it up with Australia Post.

DELIVERY

What is my order shipped in?
All our orders ship in a plain brown outer shipper to ensure your gift arrives looking like it does on the website and so the surprise isn't ruined for the recipient.

I ordered a number of packs but only 1 has arrived?
Parcels are regularly separated in transit. Even if they are dispatched together they are likely to become separated as they progress through the Australia Post sorting facility and delivery network. The other packs are likely to turn up next business day.

What happens if my Parcel is damaged in transit?
If your order is damaged in transit please let us know as soon as possible and we'll arrange for it to be returned and ship you out a replacement asap.

Where do you deliver?
We offer Express delivery Australia wide, from Darwin to Hobart and everywhere in between.

Can you deliver to Australia Post Parcel Lockers?
Yes. We use Australia Post for all our deliveries and they are the only shipping provider allowed to deliver to Australia Post Parcel Lockers.

Can you deliver to a PO Box?
Yes. We use Australia Post for all our deliveries and they are the only shipping provider allowed to deliver to PO Boxes.

Can you ship overseas/do you deliver outside of Australia?
Unfortunately not, due to the weight of our products and the small size of our business it is not viable to ship them overseas.

Do you offer same day delivery?
Unfortunately not, there isn't a reliable shipping provider that provides this service and until there is it isn't something we are able to offer.

Do you offer delivery on a specfic day?
Unfortunately not, there isn't a reliable shipping provider that provides this service and until there is it isn't something we are able to offer.

Do you offer express shipping?
Yes. We offer express shipping Australia wide. Please note that Express does not mean next day.

How much is shipping?
Shipping is included in the price of most gift packs for delivery to capital cities, major cities and major regional areas. A shipping fee may apply for Express or rural deliveries. You can check the shipping in the cart using the "Calculate Shipping" button. 

How do you deliver?
We deliver in Sydney Metro ourselves where possible and use Australia Post for all other deliveries.

When do you deliver?
Deliveries take place Monday through Friday between 9am - 5pm. On occasion deliveries take place outside of these hours. Deliveries are not made on weekends or public holidays.

How long does delivery take?
It depends on where your order is going and by what form of post. For a more detailed break-down of delivery times please see our Delivery FAQ.

Father's Day/Christmas/Valentine's Day Delivery Deadlines
These change and are updated each year pursuant to the lay of the land at the time. As a general rule we recommend ordering 2 weeks in advance for Standard Post, 1 week in advance for Express Post during these busy periods to be sure your gift arrives in time.

ANYTHING ELSE

For any questions not covered above please contact us directly on our chat in the bottom right of the screen (recommended) or by sending an email to support@beerwizard.com.au.

Cheers 🍻