If you’ve accidentally ordered the wrong product , your order is damaged or faulty or you've received the wrong product, please get in touch with us as soon as possible so we can look to resolve the issue for you asap. Get in touch with us directly on our chat via the little pink speech bubble at the bottom right of the screen (recommended) or via email at [email protected], we’re available 9am to 5pm AEST Monday to Friday (and generally sporadically outside these hours too).

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your order must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase. To initiate a return, please send us an email at [email protected] with your name and order number. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how to return your order. Items sent back to us without first requesting a return will not be accepted.

Damages, Faults and Errors

If a product is damaged, faulty or the incorrect item is sent we'll send a replacement or provide a refund immediately. Please inspect your order upon receipt and contact us immediately if the item is damaged, faulty or you receive the incorrect item, so that we can investigate and make things right as quickly as possible.

Incorrect Delivery Address

It's the sender's responsibility to make sure the correct delivery address and instructions are provided. If the wrong delivery address is provided and the parcel is returned we can re-deliver but a re-shipping fee will be applicable. If a parcel is delivered to an incorrect address provided by the sender and is unable to be recovered by the shipping provider we won't be able to provide a refund.

Change of Mind Returns

We do accept change of mind returns but the shipping and return shipping cost will be borne by the customer and will be deducted from any refund provided.

Refunds

We will be in touch as soon as we’ve received and inspected your return to let you know if the refund has been approved. If approved, you’ll be automatically refunded on your original payment method less any applicable fees. Please remember it can take some time for your bank or credit card company to process the refund and for the funds to become available in your account.

If you have any other questions please check our FAQ. If you still can't find the answer to your question you can get in touch with us directly on our chat via the little pink speech bubble at the bottom right of the screen (recommended) or via email at [email protected], we’re available 9am to 5pm AEST Monday to Friday (and generally sporadically outside these hours too).